SHIPPING POLICY
At ELLIS & GRANT, the trust and satisfaction of our customers are incredibly important to us. Your order means a lot, which is why we offer safe and reliable delivery options for every item. Orders from ELLIS & GRANT are shipped insured via UPS and DPD. As soon as your order has been dispatched, you’ll receive a tracking number via email.
Processing Times
Packing & dispatch: Within 1 working day
Delivery time: 6–12 working days
Tracking Your Order
You can easily track your order using our advanced live tracking software on this page. The estimated delivery date is calculated based on your order number, email address, or tracking code—so you choose how to stay in the loop!
We aim to make the ordering and delivery process as smooth and straightforward as possible for our customers.
Got questions or comments? Feel free to reach out to our customer service team. Below, we explain how your order is processed and delivered.
Always Free Shipping
Shipping costs are fully covered by us. Every order is delivered to your door free of charge—no minimum order value required.
Placing an Order
Ordering at ELLIS & GRANT is easy:
-
Go to the product page and add your desired item to your shopping cart by clicking the black "Add to Cart" button. Make sure you’ve selected the correct variant.
-
Click "Checkout". On the information page, enter your correct shipping and payment details and double-check everything.
-
Choose a payment method and click "Complete Order" to finalise your purchase.
All payment options on ellis-grant.com are SSL-encrypted, ensuring a secure payment environment at all times.
Available payment methods:
-
Debit Card and Credit Card (Maestro, Mastercard, Visa)
- ELLIS & GRANT gift voucher
Once you’ve selected your payment method, click "Complete Order". You’ll be redirected to the payment page. Follow the instructions to finalise your order.
Having trouble with your order? Just drop us a message—we’re happy to help.
Shipping Your Order
Found the perfect look or accessory on our site? We get it—you want to enjoy it as soon as possible! That’s why we make sure your order is processed and dispatched promptly.
To keep our prices fair, we choose to collect orders in bulk and ship them together once a certain threshold is reached. We appreciate your understanding and willingness to help us contribute to a more sustainable world.
No Cancellations
Please note that once an order is placed, it cannot be cancelled. We process orders immediately to ensure speedy delivery, so be sure to review your order carefully before confirming.
Policy on Refused Parcels
By placing an order, you agree to our shipping and returns policy. If a parcel is refused upon delivery, the following charges will apply:
-
Restocking fee: A standard fee of 15% of the order value will be charged, with a minimum of £15. If 15% of your order is less than £15, you’ll be charged £15. If it’s more, the 15% fee applies.
-
Cost deduction: These charges will be deducted from the refund amount or, if applicable, invoiced separately.
Exceptions:
If the refusal is due to an error on our part, such as incorrect or damaged goods, no charges will apply. In these cases, we’ll either send a replacement or re-ship your order at no extra cost.
Questions?
Want to make sure your order ships today? Get in touch via email! Our service team is here 7 days a week, ready to assist you quickly and efficiently: